Services

Customers matter most

We are the driving force that helps world-acclaimed companies live by this belief.

What we offer

Service Design

Increase your market share with better services

  • Make the most of your retail space in a digital-first world.
  • Find the gaps in your service offering – and close them.
  • Build purposeful loyalty programs that keep your customers coming back.
  • Drive more sales by developing a deep understanding of your customers.
  • Customer research
  • Customer journey mapping
  • Service blueprinting
  • Business case validation
  • Concepting
  • Prototyping
More about service
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20% YoY revenue growth in omnichannel for NAY

Digital Product Design

Build digital platforms that sell, engage and scale

  • Boost conversions on your web through seamless UX/UI.
  • Engage your customers through custom-made apps.
  • Simplify your complex tools so your teams work smarter.
  • Scale your digital platforms with sustainable design systems.
  • UX
  • UI & Motion design
  • Design systems
  • Content design
  • User testing
  • Service blueprinting
  • Accessibility
  • Front-end development
  • Data analytics
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1 million active monthly users for Škoda app

CX Transformation

Redesign your organisation to think customer-first

  • Audit your approach to CX to know where to start.
  • Create a shared CX vision and strategy in your organisation.
  • Speed up end-to-end delivery through effective design operations.
  • Develop in-house design capabilities to strengthen your team.
  • CX strategy audit
  • Design leadership
  • DesignOps
  • ResearchOps
  • Change management
  • Design training
More about service
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11-member team of CX experts hired and trained forDôvera

Client testimonials

„I have to say that I have not experienced such a great cooperation for a long time and I am happy for your proactive approach, creativity and good organization. Compared to the last agency it is 1 000 000 % better.“

Lucian Slavik
Business Owner
ŠKODA Connect Portal & Web

„I haven't met so far a company that has as great system of work, processes, organization and reliability as LB*. The quality of the output also corresponds to this. I even applied several processes or tools into our team myself.“

Mikuláš Zubec
Marketing Manager
Summit Trade

„LB* goes beyond delivering designs, they support us in elevating our CX maturity level.“

Jean-Christophe Legrand
Head of Dpt. User Experience
European Patent Office

„You are systematic, reliable, consistent and erudite. I understand and have confidence in your processes, procedures and values. In addition to professional skills, I enjoy working with your type of people.“

Martin Viglasky
Digital Sales Strategy Specialist
Orange Slovensko