Services

Customers matter most

We are the driving force that helps world-acclaimed companies live by this belief.

What we offer

Service Design

Increase your market share with better services

  • Make the most of your retail space in a digital-first world.
  • Find the gaps in your service offering – and close them.
  • Build purposeful loyalty programs that keep your customers coming back.
  • Drive more sales by developing a deep understanding of your customers.
  • Customer research
  • Customer journey mapping
  • Service blueprinting
  • Business case validation
  • Concepting
  • Prototyping
More about service
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20% YoY revenue growth in omnichannel for NAY

Digital Product Design

Build digital platforms that sell, engage and scale

  • Boost conversions on your web through seamless UX/UI.
  • Engage your customers through custom-made apps.
  • Simplify your complex tools so your teams work smarter.
  • Scale your digital platforms with sustainable design systems.
  • UX
  • UI & Motion design
  • Design systems
  • Content design
  • User testing
  • Service blueprinting
  • Accessibility
  • Front-end development
  • Data analytics
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1 million active monthly users for Škoda app

CX Transformation

Redesign your organisation to think customer-first

  • Audit your approach to CX to know where to start.
  • Create a shared CX vision and strategy in your organisation.
  • Speed up end-to-end delivery through effective design operations.
  • Develop in-house design capabilities to strengthen your team.
  • CX strategy audit
  • Design leadership
  • DesignOps
  • ResearchOps
  • Change management
  • Design training
More about service
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11-member team of CX experts hired and trained forDôvera

Škoda
Orange
European Patent Office
European Environmental Agency
Ministry of Investments, Regional Development and Informatization of the Slovak Republic
Škoda
Orange
European Patent Office
European Environmental Agency
Ministry of Investments, Regional Development and Informatization of the Slovak Republic

Client testimonials

„I have to say that I have not experienced such a great cooperation for a long time and I am happy for your proactive approach, creativity and good organization. Compared to the last agency it is 1 000 000 % better.“

Lucian Slavik
Business Owner
ŠKODA Connect Portal & Web

„I haven't met so far a company that has as great system of work, processes, organization and reliability as LB*. The quality of the output also corresponds to this. I even applied several processes or tools into our team myself.“

Mikuláš Zubec
Marketing Manager
Summit Trade

„LB* goes beyond delivering designs, they support us in elevating our CX maturity level.“

Jean-Christophe Legrand
Head of Dpt. User Experience
European Patent Office

„You are systematic, reliable, consistent and erudite. I understand and have confidence in your processes, procedures and values. In addition to professional skills, I enjoy working with your type of people.“

Martin Viglasky
Digital Sales Strategy Specialist
Orange Slovensko