In this issue of our curated newsletter we are looking for the sweet spot between usability and aesthetics, aiming to become better facilitators, researching brutalism and antidesign and more.
Every other week we handpick the best content about UX and visual design, CX transformation, a11y, project management and much more. Enjoy now or save to your Pocket for later.
Beyond aesthetics and usability
As UX designers, we try to find a balance between aesthetics and usability, but there's more to design than meets the eye, or the hand. In the age of Dribbble, Behance and Medium, we want our designs to be beautiful, innovative and shareable. But what do we do when innovation and beauty harm the UX? Watch the talk given by our Lead UX designer Walter Lima.
Read more: Beyond aesthetics and usability by LB*
Becoming A Better Facilitator
As with any type of soft skills, becoming a better facilitator eventually comes down to how much experience and practice you get. Most importantly, facilitation leads to better user experiences.
Understanding customer experience
Great CX requires a customer-centric mindset... and a lot of careful work. This guide is your introduction to the basics: why CX is important, how to improve it through customer feedback and surveys, plus tips from 100+ CX experts and a report with plenty of CX trends and stats for 2019.
Read more: Understanding customer experience by Hotjar
Brutalism and Antidesign
These web-design trends are reactions against the perceived uniformity of web design. Brutalism can be used effectively in visual design, but antidesign should be avoided for most products.
Read more: Brutalism and Antidesign by NN/g
Think like an accessible UX researcher part 1: Defining your research problem
Involving people with disabilities in UX research should be about trying to answer meaningful questions that help you solve a problem. Without meaningful questions you risk wasting time and money.