Creating seamless and engaging experiences is just as important in commercial business as it is in cultural institutions. But how can museums and galleries stay relevant or even exciting in the era of quickly bored visitors?

Join us for an evening at the newly reconstructed national gallery dedicated to the customer experience in culture, featuring experts from the Slovak National Gallery, MUSEUM BOOSTER and Lighting Beetle*. On Wednesday, 29 March 2023, our speakers will share insights and strategies for attracting all kinds of visitors – be it seasoned art goers or brand new visitors.

Whether you work in the cultural sector or are simply interested in the intersection of culture and technology, come and join us – ONLINE or IN PERSON – for the new edition of Lighting Talks*, a series of hybrid meetups organized by our CX studio Lighting Beetle* devoted to all things UX and CX.

The event will be conducted in the English language.

The seats are sold out. You can join us online, the live stream starts at 6 p.m.

Event details

Topic: Lighting Talks* on CX in culture
Date: Wednesday, 29 March 2023, 6 p.m.
Speakers: Slovak National Gallery, MUSEUM BOOSTER, Lighting Beetle* – annotations follow the registration form
Language: All talks will be conducted in the English language
Venue: ONLINE or IN PERSON at the Slovak National Gallery theatre in Bratislava, Slovakia, entrance from the Riečna street
Admission: Free, registration required – please, register below

Registration to this event was closed.

Three lightning talks:

The new SNG: Layers of Digital Experience

Michal Čudrnák, Head of Digital Collections and Services together with Katarína Vass, UX Researcher at Slovak National Gallery will guide you through their way of shaping the visitor's experience: before, during, and post-visit mixing digital, sound-based and haptic layers. All with the importance of inclusivity and accessibility in their minds.

About Slovak National Gallery
Considered one of the most important cultural institutions in Slovakia, Slovak National Gallery has been recognized for its innovative approach to presenting art. The gallery is known for raising cultural standards and embracing new technologies in its exhibitions, using a myriad of digital tools, smart chatbots, or augmented reality, to create immersive new experiences for visitors.

Katarína Vass and Michal Čudrnák from Slovak National Gallery

The Future of Museums

You can also hear Sofia Widmann, Founder & CEO of MUSEUM BOOSTER, sharing techniques and insights that help museums and galleries all over the world implement new digital strategies and boost the visitor experience plus their loyalty.

Research & consultancy group MUSEUM BOOSTER from Vienna, Austria helps museums and galleries with digital transformation, innovation, and museum boosting. Their long list of clients includes Centre Pompidou in Paris, MUMOK and MAK in Vienna, or Guggenheim in Bilbao to name a few.

Sofia Widmann from Viennese MUSEUM BOOSTER

Pavol Pružinec, Creative Director, and David Chmela, Art Director at Lighting Beetle* will let you peek inside the newly redesigned the website of Slovak National Gallery with an unusual concept: it encourages you to lose yourself in the content. Why is that a good thing? Come and hear it for yourself.

About Lighting Beetle*
Customer Experience studio that drives your business. A team of experienced professionals who love to guide clients on their journeys to better market positions, design processes, brand strategies, or tech stacks. We create digital products and design services that make the lives of millions of people easier.

David Chmela and Pavol Pružinec from Lighting Beetle*

Evening agenda

5:30 p.m. – Door opens for guests in the Slovak National Gallery
6:00 p.m. – Welcome and introduction (online stream starts)
6:10 p.m. – Talk by SNG: Michal Čudrnák & Katarína Vass + Q&A
6:45 p.m. – Talk by Lighting Beetle*: Pavol Pružinec & Dávid Chmela + Q&A
7:10 p.m. – Talk by Museum Booster: Sofia Widmann + Q&A
7:40 p.m. – Drinks, finger food & networking for guests in the venue (online stream ends)
9:00 p.m. – Event ends, Slovak National Gallery closes for the night

About the series

Lighting Talks* are a series of hybrid meetups organized by a CX studio Lighting Beetle*. The events cover topic from UX design, data analytics, engineering, customer experience, product management and more. The events are a fit for anyone who understands the value of a quality customer experience that drives businesses and is on a lookout for inspirations.

From agencies to corporates, from freelancers to managers – each time you can gather insights in two lightning talks and/or a panel tailored to a specific topic related to customer experience or digital product design. In person at our office in Bratislava, Slovakia, or from anywhere in an online stream. Records will be available shortly after each event on our Youtube channel.