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![](https://blog.lbstudio.sk/content/images/2024/06/Blogpost-cover-Service-design-principles-1.png)
newsletter
5 principles of service design for easier service creation
Improving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
![](https://blog.lbstudio.sk/content/images/2024/05/Blogpost-cover-Nemcik-1.png)
podcast
Minimum Viable Podcast #26: Innovations in retail
Lukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
![](https://blog.lbstudio.sk/content/images/2024/05/Blogpost-cover-UX-writing-1.png)
newsletter
UX writing: How to make digital bureaucracy understandable
Administrative jargon hinders institutions from connecting with customers. Here’s what working for government and international institutions taught us about UX copy in expert settings.
![](https://blog.lbstudio.sk/content/images/2024/04/Blogpost-cover-Discovery-Backlog-1.png)
newsletter
Discovery Backlog: How to seek opportunities for better customer experience
Ideas for enhancing customer experience don't fall from the sky. Luckily, there are techniques to help you build a repository of relevant opportunities ready for validation.
![](https://blog.lbstudio.sk/content/images/2024/03/Blogpost-cover-Michal--imkovi--1.png)
podcast
Minimum Viable Podcast #24: From designer to investor
Michal Šimkovič alias Musho: “I've never put a box around what is my job and what isn't. I do whatever is needed. There's no such thing as a small task."
![](https://blog.lbstudio.sk/content/images/2024/02/Newsletter-cover-Why-usability-testing---good-product-1.png)
newsletter
Desirability: Why usability testing ≠ good product
To make sure that a new service will be successful, you should start by trying to answer a simple question: "Will my target customer want to use and pay for this service?"
![](https://blog.lbstudio.sk/content/images/2024/01/Blogpost-cover-ROI-of-CX.png)
newsletter
CX and Metrics: How to measure the ROI of a good customer experience
Want to launch a new CX initiative, but your superiors want to see a financial benefit? Set up metrics to show leadership that a better customer experience can actually earn them money.
![](https://blog.lbstudio.sk/content/images/2024/02/Blogpost-cover-Alexander-Janco-1.png)
podcast
Minimum Viable Podcast #23: CX in logistics
Alexander Jančo from Packeta: "Everyone claims to be customer-oriented, but that isn't enough for me. We want to be customer-obsessed."
![](https://blog.lbstudio.sk/content/images/2023/12/Blogpost-cover-Lucia-Ciranov-.png)
podcast
Minimum Viable Podcast #22: Future Thinking
Lucia Ciranová from the Government Office of the Slovak Republic: "When you’re working on something that should be innovative in 2 years, you have to think 15 years ahead"
![](https://blog.lbstudio.sk/content/images/2023/11/Blogpost-cover-HMI-design.png)
newsletter
What designing for Škoda infotainment taught us about HMI
When designing human-machine interfaces, the context in which the interaction happens is crucial. Car infotainment taught us 5 rules valid for whatever HMI you design.