Martinus

Martinus

Bringing innovation to an exceptional online bookstore

Martinus is the leading and biggest bookseller in Slovakia founded back in 1990. The reason behind such popularity is a great user experience across all channels, wide product range and superior customer care. The website, however, had been out for 5 years and started to look outdated and inconsistent as many new features were added into the old design.

Services
Concept design – LB*
Prototyping and testing – LB*
Visual design – LB*
Front-end development – LB*
Back-end development – Client

Year
2017

Martinus on more devices

Challenge

How to redesign an online bookstore to refresh its design and reproduce the unique customer experience from physical stores under the same brand.

Solution

A website that acts like a good librarian – leads customers to what they’re looking for, always advises with empathy and expertise, and helps with any additional requirements.

Project Results

+25%

Increase in mobile conversion rate

+160%

Increase in up-sell during checkout

+380%

Increase in offline store product reservations

Martinus store from inside

Simple exploration process

We started the whole project by visiting a Martinus physical store where we asked customers about their online and offline experience. The biggest inspiration though was the store itself with its unique atmosphere and enthusiastic staff that is always willing to help customers to discover new reads.

We wanted to translate this experience into the website. For example, we designed thematic collections that are compiled by real librarians; are experts on the given topic. These librarians personally sign under each of the collections and make them more personal. This way, customers are building relationships with librarians similarly like they do in physical stores.

The research showed that in the exploration process people also use catalogue, search, alternative products offering and user reviews. In the buying stage, customers want to pick a book format or send it as a gift. We designed all these features with great attention to detail.

Collection

Collection

Product detail with recommendations

Detail knihy s odporúčaniami

Categories

Categories

Your library

Your library

Shopping cart

Shopping cart

We designed 120+ screens

Innovative features

Martinus added a lot of new features to the website in past few years, but many customers didn’t even notice them. The key question therefore was – how to make them more visible? It required dozens of experiments and testing sessions to reorganize the components on the website into a coherent system where people can orientate quickly and intuitively.

To prevent such problems in the future, we made the new design flexible thanks to modular components and a living styleguide. With this solution, Martinus can add, remove or customize any feature without worrying about harming the visuality, usability or consistency in the future.

People doing research
 
 
 
People doing research

Agile and lean methodology

We designed this project in an agile way using design sprints in 3 stages – UX design, visual design and front-end development. We conducted several usability tests in each sprint using the guerilla method, which basically means we approached strangers directly in the bookstores. With this approach, our designers received feedback very quickly and were able to iterate their designs several times a week. They tested their designs with more than 60 people.

Waterfall approach

How Waterfall approach works

Lean UX + Agile development approach

How Lean UX + Agile development approach works

Thanks to these agile and lean methodologies and very close cooperation with the client, the new website was released just 7 months after the beginning of the redesign.