CX Transformation

Companies that love their customers have customers that love them back

Problem solved.

This is how we do it

1

We measure your client-centricity and create an improvement plan.

2

We become part of deliveries to help your teams adopt client-centric techniques.

3

We scale customer impact by training, standardising and measuring.

Still unsure?
Here is what you only get from us

Dedication

We are not consultants. We prove what we preach by participating in the projects.

Team work

We become blended with your teams, so your colleagues learn faster and feel safer.

Complexity

We go deep into operations – hiring, training, process methodology – all included.

Case study

Making a leading insurance organization customer-centric and future capable

We challenged company operations by leveraging a 3-year Customer Experience transformation, orchestrated in four parallel streams: Delivery, Governance, Culture, and Competence.

Read the case study
Dôvera CX Transformation

Ready to embark on your CX journey?
Start with CX maturity assessment

Answer 6 questions, find out your maturity level and gain tips to improve.

Kristína Malíková
Service Lead for CX Transformation