You know that CX is important. And you want it to become part of your company’s everyday life.
We start small by establishing agile collaboration across your departments. And then we build customer-first mindset within your team through structured CX education.
Capabilities
Culture
- CX Maturity assessment
- CX vision development
- CX academy
- Design playbooks & stories
HR & Design ops
- UX team outsourcing
- Establishing Design ops
- Establishing Product teams
- Selection, training, onboarding
- Resource management
Strategy
- Digital strategy
- Channel management
- Product vision
- OKRs integration
- Techstack assessment
Methods & Process
- Design systems
- Customer journey mapping
- Discovery & Delivery
- Design facilitation
- QA and QC
Go further
podcast
Minimum Viable Podcast #14: User experience in sound design
Sound designer Johannes Helberger: "As a designer, you need to consider all senses."
