Services

We are the driving force that helps world-acclaimed companies live by this belief.

What we offer

Service Design

Increase your market share with better services

Make the most of your retail space in a digital-first world.
Find the gaps in your service offering – and close them.
Build purposeful loyalty programs that keep your customers coming back.
Drive more sales by developing a deep understanding of your customers.

Customer research
Customer journey mapping
Service blueprinting
Business case validation
Concepting
Prototyping

More about service

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20% YoY revenue growth in omnichannel for NAY

Digital Product Design

Build digital platforms that sell, engage and scale

Boost conversions on your web through seamless UX/UI.
Engage your customers through custom-made apps.
Simplify your complex tools so your teams work smarter.
Scale your digital platforms with sustainable design systems.

UX
UI & Motion design
Design systems
Content design
User testing
Service blueprinting
Accessibility
Front-end development
Data analytics

More about service

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1 million active monthly users for Škoda app

CX Transformation

Redesign your organisation to think customer-first

Audit your approach to CX to know where to start.
Create a shared CX vision and strategy in your organisation.
Speed up end-to-end delivery through effective design operations.
Develop in-house design capabilities to strengthen your team.

CX strategy audit
Design leadership
DesignOps
ResearchOps
Change management
Design training

More about service

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11-member team of CX experts hired and trained forDôvera

Client testimonials

„Working with Lighting Beetle* has been transformative. They significantly enhanced our operational efficiency and customer engagement.“
Martin Derňar
Chief Digital & eCommerce Officer
Nay
„I have to say that I have not experienced such a great cooperation for a long time and I am happy for your proactive approach, creativity and good organization. Compared to the last agency it is 1 000 000 % better.“
Lucian Slavik
Business Owner
ŠKODA Connect Portal & Web
„Lighting Beetle* was tasked to integrate the end customer into the DNA of our organization. Over four years, they guided us through designing for customer journeys and helped us build our own Customer Experience team.“
Martin Kultan
General Director and Chairman of the Board of Directors
DÔVERA zdravotná poisťovňa, a. s.
„LB* goes beyond delivering designs, they support us in elevating our CX maturity level.“
Jean-Christophe Legrand
Head of Dpt. User Experience
European Patent Office
„I haven't met so far a company that has as great system of work, processes, organization and reliability as LB*. The quality of the output also corresponds to this. I even applied several processes or tools into our team myself.“
Mikuláš Zubec
Marketing Manager
Summit Trade
„You are systematic, reliable, consistent and erudite. I understand and have confidence in your processes, procedures and values. In addition to professional skills, I enjoy working with your type of people.“
Martin Viglasky
Digital Sales Strategy Specialist
Orange Slovensko
„Our collaboration with Lighting Beetle* was fast and effective. The design proposal stood out for its ability to prioritize information clearly and for its sensitive treatment of the institution's visual identity.“
Michal Čudrnák
Head of Digital Services Department
Slovak National Gallery
„The Lighting Beetle team guided us through the whole design process. We were part of the team and we enjoyed it.“
Dominik Illek
Chief Marketing Officer
DNA ERA

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