# Contact person

Peter Melus, Head of CX

[https://drive.google.com/file/d/1Bp6IenhdLWc_2nKlSpnqNyRsv-HUC_uF/view?usp=drive_link](https://drive.google.com/file/d/1Bp6IenhdLWc_2nKlSpnqNyRsv-HUC_uF/view?usp=drive_link)

[[https://drive.google.com/file/d/1Bp6IenhdLWc_2nKlSpnqNyRsv-HUC_uF/view?usp=drive_link]](https://drive.google.com/file/d/1Bp6IenhdLWc_2nKlSpnqNyRsv-HUC_uF/view?usp=drive_link)

# Description

Dôvera, health insurance company, was our framework client for over 5 years. Our objective was to revamp all digital channels in order to achieve particular business objectives. Our responsibility included the redesign of the website dovera.sk that caters to number of target audiences (doctors, patients, employers) and the creation of electronic platforms tailored to different target audiences, including health insurance payers, policyholders, and healthcare providers. The unifying element across all these channels is our dedicated work on the design system.

Having extensive experience with design systems, we integrated basic style guides into our projects, expanding them to become a central tool for UX designers and developers. Over time, the design system grew to encompass a mobile app approach, tone of voice, research insights, and product management guidelines. Currently, a dedicated team oversees the design system's evolution, aiming to align all internal and external communication at Dôvera.

In 2020, we developed a robust library of iconography and illustrations for use by designers and Dôvera employees. Our delivery includes a React.JS-based design system with components in HTML or React.JS, covering components, patterns, illustration galleries, typography, colors, corporate identity, best practices, and guidelines for product management, UX, and tone of voice. All UI components are available in Figma for swift prototyping.

The project included setup of design systems team where we helped Dovera in hiring of 5 internal UX designers (copy, visual, research, data, product) to further develop the design system.

# Results

25% improvement in time-to-develop, 35% time-to-design improve."


For over five years, we partnered with Dôvera, a health insurance company, to revamp their digital channels and achieve specific business objectives. Our efforts included redesigning the dovera.sk website for various audiences (doctors, patients, employers) and developing electronic platforms tailored to health insurance payers, policyholders, and healthcare providers. A key focus was the creation and integration of a comprehensive design system, which expanded to encompass mobile apps, tone of voice, research insights, and product management guidelines. This system led to a 35% improvement in time-to-design and a 25% improvement in time-to-develop.

In 2020, we also developed a robust library of iconography and illustrations, and delivered a React.JS-based design system with components available in HTML, React.JS, and Figma for rapid prototyping. Additionally, we supported Dôvera in hiring five internal UX designers to further advance the design system.

Počas viac ako piatich rokov sme spolupracovali so zdravotnou poisťovňou Dôvera na prepracovaní ich digitálnych kanálov s cieľom dosiahnuť konkrétne obchodné ciele. Naša práca zahŕňala redizajn webovej stránky dovera.sk pre rôzne cieľové skupiny (lekári, pacienti, zamestnávatelia) a vývoj elektronických platforiem prispôsobených platcom zdravotného poistenia, poistencom a poskytovateľom zdravotnej starostlivosti. Kľúčovým bodom bolo vytvorenie a integrácia komplexného dizajnového systému, ktorý sa rozšíril na mobilné aplikácie, tón komunikácie, výskumné poznatky a pokyny pre riadenie produktov. Tento systém viedol k 35% zlepšeniu času na dizajn a 25% zlepšeniu času na vývoj. 

V roku 2020 sme tiež vytvorili rozsiahlu knižnicu ikonografie a ilustrácií a dodali dizajnový systém založený na React.JS s komponentmi dostupnými v HTML, React.JS a Figma pre rýchlu tvorbu prototypov. Navyše sme pomohli Dôvere pri nábore piatich interných UX dizajnérov na ďalší rozvoj dizajnového systému.

25% improvement in speed of delivery through design system for Dôvera

Partnering with Dôvera, we redesigned their website, developed tailored platforms, and created a design system that improved design speed by 35% and development by 25%, enhancing digital experiences for patients, doctors, and employers.

S Dôverou sme za viac ako päť rokov spolupráce zredizajnovali web, vytvorili elektronické platformy a dizajnový systém, ktorý skrátil čas na tdizajn o 35 % a vývoj o 25 %, zlepšujúc digitálne služby.

Dizajnový systém Dôvery zrýchlil prácu vývojárov o 25 %

Výsledky

25 %

35 %

V skratke

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